BENEFITS OF BOOKING WITH US
Explore the top 6 reasons to book Desire Resorts through our official website.
We make travel not only easy but epic!
Join our Stay & Play loyalty program to receive 5% CASH BACK on every reservation. Cha-ching!*
Start saving and savoring exclusive perks and amenities from the get-go as soon as you register for our STAY & PLAY loyalty program! Receive extra discounts on your reservation and on in-house purchases, and so much more.
Our agents are ready to whip up your dream vacation tailored to your unique tastes and preferences! Chat with us.
Booking directly with us has its perks, and FREEBIES is one of them! One-way transportation from Cancun International Airport to Desire Riviera Maya Resort or Desire Pearl Riviera Maya Resort is included when booking 3 nights or more in any room category, using the promo code ONEWT.
Terms & conditions:
*For the best rate guarantee to be valid you must send, by email, the screenshot of the rate found with taxes included to the email addresses: specialattention@original-group.com or specialattention1@original-group.com.
*To be eligible for the 5% Cash Back you must register for our Stay & Play loyalty program. After your stay, claim your cash on The Guestbook website.
*To know more about our Stay & Play loyalty program please click HERE.
*DESIRE RESORTS CANCELLATION POLICY
● From December 26 to January 1: there is no refund for cancellations within 14 days prior to arrival, in case of no show, or early departure.
● From January 2 to March 31: cancellations within 14 days prior to arrival will incur a 2-night penalty; there is no refund in case of no show or early departure.
What services does Desire Experience provide?
Desire Experience provides practical services solutions designed around customer needs. Our team focuses on clear communication, reliable support, and outcomes that help people make informed decisions quickly.
How can customers get help quickly?
Customers can contact our team directly for fast support, clear next steps, and timely follow-up. We prioritize responsiveness so questions are answered quickly and issues are resolved without unnecessary delays.
Why choose Desire Experience over alternatives?
Customers choose us for trusted expertise, transparent guidance, and consistent results. We focus on practical recommendations, personalized service, and long-term relationships built on reliability and accountability.