Reservation Policy

*Reservation Policy* Please read this document carefully, and follow the instructions found in the confirmation e-mail. In case you need to change, cancel or do not show-up, this reservation policy will apply.

– Initial deposit for a guarantee reservations will be required: All staterooms $1,000 USD and Suites $ 3,000 USD.
– Full payment must be received 6-months prior to your sailing date (March 30, 2017).
– Credit Cards Accepted: Visa, MC & American Express
– All Charges will appear on your bank statement as: “OPERADORA DE YATES DE CANCUN SA DE CV”

*Balance Payment Calendar:
Thursday, September 1st, 2016 – 35%
Thursday, December 1st, 2016 – 35%
Thursday, March 30th, 2017 – 30%

*Cancellation Policy*
Cancellation up to September 02, 2016 – Full refund minus $200.00 p/p
Cancellation after September 03, 2016 – Full refund minus $350.00 p/p
Cancellation after December 02, 2016 – Full refund minus $500.00 p/p
Cancellation after March 02, 2017 – No refund will apply.
Cancellations must be submitted in writing by e-mail. The subject line should read: Cancellation Request.

Important Notes:
a) American Express: All American Express charges are reflected in Mexican pesos, based on the daily exchange rate. Be aware that if you pay with American Express, your card will be subject to a surcharge in Mexican pesos, according to the hotels current exchange rate, which is variable.
b) Please be advised that your bank might charge you a fee when using your credit cards (Master Card, Visa OR American Express) for international transactions.
c) On your bank statement the charges will appear as: “OPERADORA DE YATES DE CANCUN SA DE CV”.

*Requirements* Due to new Government Regulations requiring cruise liners to submit final department manifests at least 60-minutes prior to sailing, guests are requested to complete their Online Check-in no later than 5-days prior to the cruise. Guests that have not completed their Online Check-in, will be required to complete this process at the pier, 2-hours prior to the published sailing time.

Please note: All guests must be checked-in and onboard the ship no later than 60-minutes prior to the published sailing time or they will not be permitted to sail.

*Credit Cards Safety* At www.originalcruises.com we want you to feel safe and secure booking your trip with us online. For this very reason, we use Secure Socket Layer (SSL) technology to encrypt your credit card and other important information while making your reservation. The process of encryption prevents unauthorized viewing of your information, as it is securely transmitted over the Internet. Once received, your credit card information will not be transmitted over the Internet again.

*Travel Documents* Your final travel documents will be e-mailed to you as soon as we receive FINAL payment. Please check your documents for accuracy immediately upon receipt. Call Original Cruises immediately if you have any questions. Original Cruises reserves the right to charge processing fees in the event of refunds, cancellations or additional services. Should a dispute occur, charge-backs will be reviewed on an individual basis. You will be charged/billed for all accumulated costs involved, taking into consideration our liabilities, policies & responsibilities.

*Disclaimer of Liability* Original Cruises is acting only as an agent for suppliers in selling travel related services, or in accepting reservations for services that are not directly supplied by Original Cruises (such as air & ground transportation, hotel accommodations, meals, tours, cruises, etc.).

Original Cruises, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, injury or death to you or your travel companions or group members. Unless the term “guaranteed” is specifically stated in writing on your ticket, invoice or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling or handling of personal effects.

Original Cruises shall not be responsible for any injuries, damages or losses suffered by any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments or any other actions, omissions or conditions outside the control of Original Cruises.

Travelers assume complete and full responsibility for, and hereby release Original Cruises, from any responsibility in: checking and verifying any and all Passports, Visas, vaccinations, or other entry requirements of each destination, and all safety or security conditions at such destinations, throughout the length of proposed travel.

For information concerning the possible dangers in international destinations, contact the Travel Advisory Section of the U.S. State Department.

For medical information, call the Public Health Service. By embarking upon his/her travel, the travelers voluntarily assume all risks involved in such travel, whether expected or unexpected.

Travelers are hereby warned of such risks and are advised to obtain appropriate insurance coverage against them. Traveler`s retention of tickets, reservations or bookings after issuance shall constitute consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.


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