PREVENTIVE MEASURES:

• Guests will be motivated to keep social distancing in all common areas, including lobby, restaurants, bars, and pools.
• Temperature taking using infrared sensors.
• We have changed our buffets for à la carte menus.

CONSTANT SANITATION:

• Continuous and effective disinfection of in room surfaces and air conditioners.
• Constant disinfection of high contact areas every 30 minutes.
• Detailed disinfection of luggage at the time of arrival.

CONTACTLESS TECHNOLOGY:

• Virtual point of sale system and digital menus at restaurants and bars.

PROTECTION SERVICES & MATERIALS:

• Protection equipment is available under request (optional use).
• Anti-bacterial gel stations in all areas throughout the resort.
• Our Germ Patrol will be offering anti-bacterial gel to guests on a regular basis.
• 24-hour medical service.

• Continuous training about preventative measures and disinfection processes for rooms and common areas.
• The use of face masks and personal protection equipment is mandatory.
• Guaranteed use of correct handwashing techniques.
• Regular taking of temperature.

Distinctive “H”

Since 1990, the Mexican Secretary of Tourism has promoted, amongst touristic food and beverage providers, the generation of culture, quality, hygiene, and safety in the preparation of the products served in hotels, restaurants, and/or any type of fixed food vending establishments to which National and International visitors arrive.

The “Distinctive H” is an annual recognition granted by the Secretary of Tourism, endorsed by the Secretary of Health, to food and beverage service providers that meet the standards designed by this program.

Cristal International Standards

Cristal is a renowned standards management firm that oversees systems and services for brand quality. In the hospitality industry, they ensure quality consistency across operations.

Every hotel that is granted the RoomCheck certification by Cristal guarantees complete room safety. To grant this certification, Cristal measures the cleanliness of key surfaces, ensuring that cleaning standards are maintained. These housekeeping protocols are extended to bedding, dusting, swap testing of surfaces, room environment, bathroom disinfection standards. In addition to these measures, Cristal provides staff training, guaranteeing maximum protection for guests.

Food handling covers many areas of risk in terms of hygiene. Cristal’s FoodCheck hospitality certification ensures that food handling complies with an extensive list of health requirements on each step of the process, from the moment food is received and storage at the property to the moment it is prepared and served to the guest.