COUPLES ONLY | ALL INCLUSIVE | SOPHISTICATED ATMOSPHERE | PERSONALIZED SERVICE | PRIVILEGED LOCATION
FAQs & HOUSE RULES
FAQs
“Au naturel” refers to an area where you have the choice to wear clothes or not, depending on your preference.
When using the Private Couples’ Lounge and the Jacuzzi Lounge, please keep in mind that they are reserved for couples only. It’s important to always respect the other guests present.
Intimate activities are only permitted in the Jacuzzi Lounge and the Playroom. They are strictly prohibited in the public areas such as the pool or beach.
No, you can enjoy drinks at any time as they are available 24 hours a day, even without consuming food.
Our resort offers a wide range of beverages, including top brands of anise, bourbon, brandy, beer, cognac, creams and liqueurs, gin, rum, tequila, mezcal, wine, vodka, and whisky. Just let our experienced bartenders know what you desire.
Yes, you are welcome to be au naturel in the clothing-optional areas of the hotel, such as the pools, beach, Jacuzzi Lounge, and the Private Couples’ Lounge. However, please note that clothing is required in the disco, restaurants, and other public areas.
Photos and video are only permitted in the privacy of your own room. Please refrain from taking pictures in other areas of the resort.
Yes, all meals including snacks, buffets, and gourmet dinners are included in your stay.
Check-in time is at 3:00 p.m. and check-out is at 11:00 a.m. If you need a late check-out, please request it at the front desk or with your butler.
Yes, we offer 24-hour room service. Penthouse guests and Premier members receive this service for free. For other room types, there may be an additional cost.
Yes, we provide wireless internet access in the lobby, rooms, and pool areas at no extra charge.
Desire Resorts are exclusively for couples. However, if you are already staying at one of our Desire Resorts, you have the opportunity to enjoy a Day Pass at either Desire Riviera Maya Resort or Desire Riviera Maya Pearl Resort for $150 USD per couple.