COUPLES ONLY | ALL INCLUSIVE | SOPHISTICATED ATMOSPHERE | PERSONALIZED SERVICE | PRIVILEGED LOCATION

FAQs & HOUSE RULES

FAQs

“Au naturel” refers to an area where you have the choice to wear clothes or not, depending on your preference.

When using the Private Couples’ Lounge and the Jacuzzi Lounge, please keep in mind that they are reserved for couples only. It’s important to always respect the other guests present.

Intimate activities are only permitted in the Jacuzzi Lounge and the Playroom. They are strictly prohibited in the public areas such as the pool or beach.

No, you can enjoy drinks at any time as they are available 24 hours a day, even without consuming food.

 

Our resort offers a wide range of beverages, including top brands of anise, bourbon, brandy, beer, cognac, creams and liqueurs, gin, rum, tequila, mezcal, wine, vodka, and whisky. Just let our experienced bartenders know what you desire.
 
Yes, you are welcome to be au naturel in the clothing-optional areas of the hotel, such as the pools, beach, Jacuzzi Lounge, and the Private Couples’ Lounge. However, please note that clothing is required in the disco, restaurants, and other public areas.
Photos and video are only permitted in the privacy of your own room. Please refrain from taking pictures in other areas of the resort.
 
Yes, all meals including snacks, buffets, and gourmet dinners are included in your stay.
 
Check-in time is at 3:00 p.m. and check-out is at 11:00 a.m. If you need a late check-out, please request it at the front desk or with your butler.
 
Yes, we offer 24-hour room service. Penthouse guests and Premier members receive this service for free. For other room types, there may be an additional cost.
 
Yes, we provide wireless internet access in the lobby, rooms, and pool areas at no extra charge.
Desire Resorts are exclusively for couples. However, if you are already staying at one of our Desire Resorts, you have the opportunity to enjoy a Day Pass at either Desire Riviera Maya Resort or Desire Riviera Maya Pearl Resort for $150 USD per couple.
 
We pride ourselves on being a swinger-friendly hotel, where we respect all lifestyles and provide an atmosphere for couples to enjoy their intimate holidays.
 
Yes, we do offer airport transfer service. For more information, please click here.
 
Some of our most popular amenities and services include personalized check-in with a glass of sparkling wine, all meals including buffet breakfast, lunch, and dinner, dinner at specialty restaurants without reservations, snacks throughout the day and night, a wide selection of beverages, room service 24 hours (additional cost for certain rooms), a program of activities during the day and night, spa facilities with sauna and steam room (additional cost), logo shop, Wi-Fi access, a gym, Jacuzzi Lounge, and Private Couples’ Lounge.
 
Yes, please provide us with your full name, date of arrival and departure, as well as your reservation confirmation number. We will then provide you with a family-friendly contact number for your convenience.
 
While the hotel cannot guarantee specific room numbers or buildings, we will make every effort to accommodate your requests.
 
The entire hotel premises including the beach, public areas, rooms, terraces, pools, and dining venues are smoke-free spaces. Smoking is only allowed in a designated area located between the jacuzzi and the pool, next to the towel valet.
 
Yes, we are able to provide gluten-free meals upon request. Please contact guest services for more information.
 
The minimum age to stay at our resort is 21. While the average age range of our guests is typically between 30-45 years old, we welcome all adults who are seeking to enjoy a good time with their partners and rekindle the flame.
 
Desire Resort attracts straight couples who are looking to enjoy a memorable time with their partners and reignite the spark in their relationships.

HOUSE RULES

  1. Please respect all guests and hotel employees. In case of aggression or violence the guest will be expelled from the hotel with no right to any refund (including quarrels).
  2. Intimacy in public areas is prohibited in non-designated areas and will be cause for immediate expulsion from the hotel.
  3. “NO means NO.” In Desire we require all guests are treated with respect to foster an enjoyable environment.
  4. It is strictly forbidden to take photos or videos with cameras, cellphones, iPad, etc. to preserve the privacy of all guests.
  5. Proper attire must be worn in restaurants and the lobby area.
  6. If you are caught consuming or selling drugs or narcotics, it will be reported to the corresponding authorities, resulting in being expelled from the hotel with no right to a refund.
  7. Wearing shoes or sandals is mandatory at all times to avoid accidents.
  8. Access to the jacuzzi, as well as to the Private Couples’ Room, is exclusively for couples.
  9. In case of excessive consumption of spirited beverages the hotel staff may refuse to supply the guest for their own wellbeing and care.
  10. If you are allergic to certain foods, you must indicate this to the restaurant staff before ord